Associate Team Lead - Technical support (Remote - France)

Here's a fully rewritten version of your job description following the requested Jobgether structure, keeping it professional, clear, and attractive while avoiding the company name in the main text:This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Team Lead - Technical Support in France.We are seeking an Associate Team Lead to act as the right hand of the Technical Support Team Lead, driving team performance, operational excellence, and customer satisfaction. You will oversee a team of support specialists, ensure adherence to KPIs and SLAs, and contribute to continuous process improvements. This role combines leadership, hands-on technical support, and project coordination, providing the opportunity to shape team culture, coach team members, and participate in key initiatives that impact both internal operations and customer experience. The ideal candidate thrives in a fast-growing, collaborative environment and is passionate about people management, efficiency, and delivering exceptional support.Accountabilities:Maintain team productivity and performance, ensuring high levels of SLA and CSAT are metManage workforce planning, real-time scheduling, and ticket assignment to optimize availabilityCoordinate projects and performance initiatives, supporting leadership in operational decision-makingFacilitate communication within the team and with external stakeholders, ensuring process adherence and continuous improvementOnboard, train, and mentor new team members while identifying and addressing development needsEngage, motivate, and coach the team, fostering a positive and collaborative work environmentServe as the first escalation point for complex cases and act as a trusted relay in the absence of the Team LeadRequirementsStrong technical or accounting background, with the ability to train and upskill team membersProven experience in customer relationship management and maintaining high satisfaction levelsDemonstrated interest and skill in people management, motivating teams, and creating a productive work cultureExcellent communication skills, with the ability to listen actively and convey information clearlyAbility to prioritize tasks, meet deadlines, and optimize support processesStrong analytical and problem-solving skills, capable of handling complex technical issues methodicallyFluent in French and English, both written and spokenBenefitsComprehensive health insurance options (Alan Blue and Alan Mind)Meal vouchers via Swile cardBetween 6-12 additional RTT days on top of 5 weeks of paid leaveEnglish language learning opportunities through BusuuMonthly budget to support remote work or coworking space usageEasy access to centrally located offices in ParisEquity plan (BSPCE)Access to 8,000 gyms and 300+ wellness activities through GymlibMac computer providedParticipation in team sports, company events, Tech Days, and annual company retreatsJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements📊 It compares your profile to the job's core requirements and past success factors to determine your match score🎯 The 3 candidates with the highest match are automatically shortlisted🧠 When necessary, our human team may perform an additional review to ensure no strong profile is missedThe process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it with the company. The final decision and next steps (interviews or assessments) are managed by their internal hiring team.Thank you for your interest!