Asst Manager - Operations & Admin

Job SummaryThe Branch Manager will be responsible for overseeing all administration and operations- related activities at the branch. This role requires a proactive leader who can effectively handle student escalations, ensure smooth coordination between departments, and maintain strong relationships with government officials and other external stakeholders.Key ResponsibilitiesOversee day-to-day branch operations and administrative functions to ensure efficiency and compliance with company policies.Act as the primary escalation point for student concerns, ensuring timely resolution and maintaining high satisfaction levels.Coordinate and communicate effectively with various internal departments such as Academics, Sales, HR, Finance, and Facilities for seamless operations.Liaise with government authorities and local officials for necessary approvals, compliance, and institutional requirements.Ensure proper infrastructure management, including facility upkeep, safety, and vendor coordination.Monitor and maintain branch-level documentation, reports, and operational data.Supervise branch staff, ensuring adherence to company standards, discipline, and productivity goals.Implement and monitor operational processes to improve efficiency and service quality.Handle crisis management and provide immediate solutions to operational or administrative challenges.Support management in audits, compliance checks, and process improvements.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong problem-solving and conflict-resolution abilities, especially in handling student escalations.Proven experience in administration, operations management, or related areas.Ability to liaise confidently with government officials and external stakeholders.Leadership qualities with the ability to manage and motivate teams.Good organizational and multitasking skills.Proficiency in MS Office (Word, Excel, PowerPoint) and basic reporting tools.Qualifications & ExperiencePersonality Traits:Bachelor’s degree in Management / Administration / any relevant field (Master’s preferred).Minimum 5–8 years of experience in administration, operations, or branch management roles.Experience in the education or training industry will be an added advantage.Confident, proactive, and approachable.Strong sense of ownership and accountability.Calm under pressure and solution-oriented.Job Category: Training OperationsJob Type: Full TimeJob Location: Noida