Business Operations Analyst

About UsWe are a leading UAE-based consumer technology company, building the digital infrastructure of everyday life with a focus on AI-powered fintech, communication, and digital services. Guided by our philosophy, the Blueprint of Simplicity, we design technology around real human behavior, connecting people, enabling financial access, and making everyday experiences effortless. Our flagship platform, botim, is the region’s most trusted fintech communication platform, combining secure VoIP with action-based AI and everyday money tools. Through botim money, we provide financial services that serve both individuals and SMEs, making payments, transfers, and credit simpler and more accessible.

Today, the platform serves 150M+ users worldwide. Our lending finance engine, Quantix, powers fast, regulated credit across the ecosystem, including innovative products such as CashNow for instant access. From calls to credit, from daily services to big ambitions, we are rethinking how the region stays connected and financially included. Visit www. astratech. ae for more. About the RoleWe are seeking a highly motivated and detail-oriented Analyst to join the Operations Leadership team.

This role provides direct support to the Chief of Staff, helping drive strategic initiatives, operational excellence, and cross-functional coordination across our diverse fintech and communications businesses — including consumer and merchant payments, consumer and SME lending, and communications. The Analyst will play a key role in problem-solving, analytics, project management, process development, and business performance tracking.

Key Responsibilities· Conduct quantitative and qualitative analysis to support decision-making on business performance, operational priorities, and strategic initiatives· Identify areas for operational or financial optimization by analyzing performance, processes, customer experience, and pain points· Develop recommendations and business cases for improvements, ensuring alignment with strategic priorities· Partner with functional leads (e. g. , Payments, Lending, Merchant Services, Communications) to gather insights, surface issues, and track initiatives· Collaborate with cross-functional teams (e. g.

, Business, Product, Technology, Finance, Operations) to design and develop implementation plans· Track and report on execution progress, proactively highlighting risks, dependencies, and successes· Support the design and documentation of standardized processes and operating procedures across business lines· Design dashboards, reports, and models to track KPIs across payments, lending, and communications businessesQualifications & Experience· Bachelor’s degree in business, Economics, Finance, Engineering, or related field; Master’s a plus· 2–4 years of experience in consulting, business operations, or fintech/financial services· Strong analytical and problem-solving skills, with proficiency in Excel, PowerPoint, and data visualization tools (e. g.

, Tableau, Power BI, Looker)· Excellent written and verbal communication skills· Highly organized with strong project management skills; able to handle multiple priorities in a fast-paced environment· Demonstrated interest or prior experience in fintech, payments, or lending is highly desirableKey Competencies· Analytical mindset – data-driven, structured thinker, comfortable with numbers· Business acumen – ability to quickly understand fintech products, operations, and P&L drivers· Collaboration & influence – able to work across diverse teams and build relationships· Execution focus – bias to action, detail-oriented, reliable follow-through· Adaptability – thrives in ambiguity and fast-changing environments· Problem-solving with implementation mindset – able to recommend and drive solutions to completionFuture Progression OpportunitiesThis role offers a unique vantage point across all areas of the business.

High performers in this role will gain exposure to strategy, operations, product, and financial performance, creating multiple paths for career progression. Potential next steps include:

· Business Operations / Strategy – taking on expanded responsibility in business operations or strategy· Business Line Roles – moving into P&L or functional leadership tracks· Product Management – transitioning into product roles within payments, merchant services, or lending, leveraging deep exposure to customer needs and operational processesThis role is designed to be a springboard for talented individuals to build a long-term career in fintech, with visibility to senior leadership and opportunities to shape the company’s future growth