Customer Support Specialist

Atarim. io is seeking an enthusiastic and driven Customer Support Specialist to join our dynamic team. As the first point of contact for our users, you will play a vital role in ensuring a seamless, positive experience for our global user base. Your ability to communicate clearly, demonstrate empathy toward customer needs, and deliver timely solutions will be essential to excelling in this role. Performance will be measured through key metrics such as response times, resolution rates, customer satisfaction scores, and user feedback.

Join us in redefining digital collaboration and shaping the future of remote teamwork!In this role you will be responsible for:

Providing excellent customer support through email and chatTroubleshooting user concerns, identifying issues, and delivering proactive solutionsEnsuring timely and effective resolution of support inquiries while maintaining high customer satisfactionCollaborating with departments to improve processes, gather feedback, and ensure alignment with customer needsDocumenting recurring issues and customer feedback to enhance the overall user experienceBuilding positive relationships with our users, ensuring they feel supported and valuedRequirementsCustomer support experience in SaaS or highly motivated self-starters with knowledge of the SaaS industryExceptional communication skills in English (both written and verbal)Strong problem-solving abilities and a solution-focused mindsetProven ability to stay organized and manage multiple tasks in a fast-paced environmentA customer-first attitude with a commitment to creating positive experiencesTech savvy - Likes to learn and dive deep into software and different toolsAbility to work effectively in a remote setting, maintaining a proactive and self-driven work ethicFamiliarity with tools like Gist, Slack, Jira, etc.

to provide real-time support and track customer insights and team communicationBonus SkillsExperience within application support, coding or bug fixing, particularly with PHP or Laravel, would be a plusBenefitsCompetitive salaryFlexible remote work arrangement during the specified work shiftA collaborative and innovative team culture focused on continuous learning and improvementOpportunities for professional growth and development within a rapidly evolving companyAccess to cutting-edge tools and technologies to enhance your support capabilitiesJoin the Atarim team as we redefine the digital collaboration landscape through exceptional customer support.

We are eager to welcome a motivated and highly skilled individual who is ready to make a significant impact in a remote environment.