Athlete Engagement Coordinator

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!OverviewJob Duties and ResponsibilitiesAthlete Engagement Operational OrganizationIdentify inefficiencies in workflows and recommend or implement improvements to processes, tools, and team communications.ESOC / technology ticket tracking each week for open issues that were not resolvedManage tech requests for internal AE contact centerEnsure hangar space is updated and ready for training and sessions as neededDelegation of team distro tasks that come through from the centersOwn user access to key operational tools such as Agent Connect, LevelAI, LivepersonCoordinate take the phones sessions with supervisors and teammates to ensure readinessTeammate Engagement & Recognition SupportPartner with leadership to foster a positive, inclusive, and performance-driven team environment.Work closely with internal and external service teams to execute an engaging activity and support calendar to ensure mental wellbeing and communityBuild PR materials for Athlete Engagement wins & storytelling throughout the businessSupport & project manage annual Summit planning and executionSupport the CSC recognition committee scalability and workloadWork closely with HR Business Partners to maintain year round activations that drive engagement and recognition across the teamDeliver administrative support for members of the Athlete Engagement leadership team:Coordinate and manage travel arrangements for call center leadership, including booking transportation, accommodations, and preparing detailed itineraries.Oversee distribution of incoming mail and packages for the call center, ensuring timely delivery to appropriate team members and departments.Help manage team resources such as shared drives, sharepoint, onboarding documentation and communication platformsOversee calendar management for call center leadership ensuring appropriate leaders can attend meetings. Draft meeting agendas and follow-up deliveries to key stakeholdersBuild shell decks for key team meetings and deliverables with delegation to necessary teammatesAthlete Engagement CommunicationsDraft, format, and distribute the monthly customer service newsletterCollaborate with team leads and other departments to collect and highlight updates, wins, and important remindersHelp execute L&D training, leadership reminder and team videos to share to all centersQualificationsBachelor's Degree3-5 years experience with 3+ years of experience in a coordination, operations, or administrative support role within a call center or retail customer service environment.Microsoft Office SuiteJIRASharePointAbility to work independently and take initiative in a fast-paced environment.Energetic and approachable team player who thrives on bringing people together.Strong organizational and multitasking skills with a keen attention to detail.Excellent written and verbal communication skills.Background in event planning or employee engagement.Virtual RequirementsAt DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.To ensure a smooth and secure experience, please note the following:Cameras must be on during all virtual interviews.AI tools are not permitted to be used by the candidate during any part of the interview process.Offers are contingent upon a satisfactory background check which may include ID verification.If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!