Audience Services Representative

Job DescriptionPosition: Audience Service Representative - (Local 857 Treasurers & Ticket Sellers Union)Department: Customer EngagementFLSA Grade: Non-Exempt, Part-TimeSalary: $20.74-$24.00/hourPosition SummaryProvide direct telephone, letter, and electronic customer service for the public daily, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the patron database.Position ElementsProvide high-level customer service to resolve complex or difficult customer inquiries by phone, letter, live chat and e-mailEnter customer feedback into patron databaseFunction as information and sales representative for all events related to the Los Angeles Philharmonic Association, Walt Disney Concert Hall, and Hollywood BowlProvide helpful information, including suggestions for event, performance, price options, parking options, directions, restaurants, access for patrons with disabilities or any other service provided by the Los Angeles Philharmonic Association; up-sell appropriate services and eventsGuide patrons through their online interactions with all pertinent web portalsSell new and renewal subscriptions, flex plans, single tickets, gift cards, and related itemsAssist with database maintenance, add accounts in ticketing system, and correct patron informationTake reservations for free admission eventsMake outgoing calls to patrons regarding program or event changes and new services or offerings as necessaryCompose and distribute periodic customer comment reportsProvide pre-concert customer service at the Hollywood Bowl Information Booth and Walt Disney Concert HallAttend performances at the Hollywood Bowl; greeting guests and working with box office and house management to help reconcile onsite customer concernsAssist Patron Services Manager as neededOther duties as assignedRelationshipsReports To:Audience Services ManagerInteracts WithPatron ServicesThe Music Center and LA Phil Venue Operations TeamsWalt Disney Concert Hall, Hollywood Bowl, and the Ford Box OfficeAssistant Director, Sales and Customer EngagementAssistant Director, Sales and Customer EngagementPhilanthropyMarketingOther LAPA staff as neededPatronsJob Requirements2-3 years of experience in the customer service fieldPrevious ticketing experience preferableFlexible schedule required for day, evening, and weekend shiftsAvailability to work nights and weekend shifts, specifically Friday and SaturdayStrong interpersonal skills with an ability to work well with people at all levels, across a diverse customer baseComputer proficient including Microsoft Office and Windows Operating SystemAbility to think quickly and creatively problem-solveExcellent verbal and written communication skillsAbility to type 40 wpmSuperior interpersonal mannerExcellent organizational skillsKnowledge and passion for the artsSecondary language is a plusUpdated 11/2025The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.Equal Employment Opportunity PolicyThe Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.