Manager, Strategic Relationship Executives

Company DescriptionWho is Authenticx?Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise. Job DescriptionPosition Summary The Manager, Strategic Relationship Executives plays a critical leadership role in driving existing client retention and revenue growth within the commercial segment. This individual will lead a team of Strategic Relationship Executives (SREs) focused on existing client relationships.

In this role you will set the vision for account strategy while driving operational excellence across pipeline generation and post-sale expansion. This is an ideal opportunity for a SaaS sales leader who thrives in growth-stage environments, understands enterprise healthcare buyers, and enjoys building talent and process across the sales lifecycle.

Key Responsibilities Account LeadershipLead, coach, and support a team of Strategic Relationship Executives (SREs) responsible for the growth and retention of commercial accountsSet the vision for commercial account strategy, including revenue forecasting, risk mitigation, and expansion planningServe as a point of escalation for complex client needs and high-impact opportunitiesPartner cross-functionally with Client Success, Product Innovation, and Marketing to drive value realization and account penetrationOperational & Strategic OversightForecast revenue and top-of-funnel performance with precision and accountabilityImplement scalable processes for account planning, pipeline development, and lead handoffsBuild strong internal alignment between new business and existing client functionsLead with a coaching mindset, developing high-performing sellers and early-career talent across both teamsQualifications5+ years of experience in SaaS sales or account management, including 3+ years of people leadershipExperience managing both post-sale client relationships and pipeline generation teams strongly preferredProven success leading cross-functional revenue teams in a high-growth or startup environmentExpertise in healthcare markets and enterprise buying cycles is a strong advantageProficiency in CRM systems and sales engagement tools (HubSpot, Salesloft, LinkedIn Sales Navigator)Strong communication, coaching, and problem-solving skillsWhy You'll Thrive HereYou'll have full ownership of a team that sits at the core of our revenue engineYou'll work cross-functionally with innovative teams and be a key voice in shaping go-to-market strategyYou'll join a mission-driven company transforming how healthcare organizations listen to their customersWe move fast, support bold ideas, and lead with authenticity, courage, and fun- every single dayAdditional InformationWhat we offer our team members?A culture based on our core values of Authenticity, Courage and Having FunA collaborative environment that supports your personal and professional developmentRemote/virtual working flexibilityFree health insurance optionsComprehensive benefits - medical, vision, dental, life, and disability insuranceHSA and FSA plans401(K)Unlimited vacation timeLocal team members come into the office approximately 1-2x per week.

This is flexible. Remote team members come to the office approximately 2-4x per year, based on training, corporate events, or other business needs. Candidates must reside in the USA. Candidates must be authorized to work in the USA without employment visa sponsorship (e. g. H1-B) now and in the future.