Automotive Service Advisor

Company DescriptionCity Wide Radiator has proudly served Alberta for over 50 years as a trusted leader in offering automotive and industrial cooling system solutions. Our 12,000-square-foot, state-of-the-art service center, conveniently located on Blackfoot Trail, is designed to meet the demands of the automotive and industrial repair industries. We focus on delivering unmatched quality, performance, and an exceptional service package to our clients. City Wide Radiator is dedicated to fulfilling all cooling system requirements with top-tier expertise and commitment.Role DescriptionThis is a full-time, on-site role for a Service Advisor with mechanical experience based in Calgary, AB. The Service Advisor will be responsible for providing customer-focused service by addressing client needs, managing inquiries, and ensuring customer satisfaction. Day-to-day tasks include communication with customers regarding service options, aftersales support, and collaborating with the service team for efficient job coordination and delivery.QualificationsStrong knowledge of Customer Satisfaction and Customer-focused Service practicesProficiency in Customer Service and Communication skillsExperience in Aftersales support and processesAbility to work collaboratively in a fast-paced, on-site environmentFamiliarity with automotive or industrial cooling systems is an assetHigh school diploma or equivalent; additional technical or mechanical certifications are a plusMeasuring equipment cores and pricing out