Automotive Support Specialist with German

Company DescriptionMSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.Job DescriptionManage day to day warranty claims according to KPIs;Verify warranty policies and procedures application;Check the integrity and correctness of claims;Self-assessment on managed cases;Cooperate with senior team members about cases in analysisCommunicate with Dealers and Customers (mainly in writing)In Your First 90-days You WillMeet everyone in our teamAttend our corporate inductionBe introduced to our Purpose, Vision and MissionLearn our Values and Behaviours and embed them into your roleBe set goals and objectives aligned to the MSX strategyReceive full training on warranty claims, and establish the differences between brands, policies and countries, with a view to take full accountability of warranty claims as soon as possibleRequiredIn addition to the core skills, experience and knowledge required to be a success, our ideal candidate will live by the MSX values of:Getting it done;Proving our words with our actions;Creating a better tomorrow for our clients, every single day;Fearlessly exploring new roads;Delivering on our commitments;Being excpetional teammates.What’s in it for you?When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all.In Joining MSX, You Can EnjoyCompetitive Salary and bonus packagePrivate health insuranceGlobal career development opportunitiesRegular training and access to global career opportunities/career progression.Regular social events.Modern office situated in Budapest.A professional but relaxed working environment, as part of a welcoming and diverse team.Working Pattern40 hours per week with a schedule from 8.30 to 17.00 pm.Flexible working environment, including work from home daysQualificationsFluency in English and German language Strong communication, organizational and time-management skills.Excellent attention to detail and pride yourself on being punctual/ reliable.Experience working in automotive after sales processes would be an advantage, particularly if you have worked at an automotive Retailer or Dealer.Additional InformationWith Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That SpansConsumer EngagementParts, Accessories & Service PerformanceActionable InsightsDiagnostics & Repair EnhancementWarranty and Repair EfficiencyTechnical InformationLearning SolutionsSales PerformanceBuilding trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.The MSXI PurposeTo empower Movers and Makers to thrive in our ever-changing worldThe MSXI MissionTo harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutionsThe MSXI VisionTo enhance every journey in the world of mobilityMSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.