We are looking for a customer orientated and self motivated individual to join our Debit orders team. Under the direction of the Head Clerk, you will be responsible for ensuring that all payments files are processed accurately, correctly and in a timeous manner and keep the standard of the department at a high level. You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.
Your Responsibilities Will IncludeProcess and upload daily selection files to ABSA Bank and QLINK Ensure output files are submitted as per monthly schedules Monitor and verify file dates, selection periods, and report discrepancies Schedule premium increases and ensure accurate daily deductionsCreate and maintain ACB and Debit check deduction schedules Provide training and guidance to new clerks Review clerical work and identify training needs Conduct informal and formal performance appraisals Offer coaching, support, and disciplinary guidance where necessary Foster professional communication across department Investigate discrepancies (first premiums, daily errors, lapses, etc.
) Maintain statistics on selections and non-paymentsSend daily broker non-payment updates and respond to queries promptly Update policy non-lapse indicators accurately Handle queries via phone and email with professionalism Keep policyholders, institutions, and life offices informed of progress Ensure timely follow-ups on non-payment issues
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