Technology Business Analyst - Process Optimisation and Digitisation

Reports to the Automation Associate DirectorAs part of our Group Transformation Programme this role will be a key member of the Process Optimisation and Digitisation (POD) team. This is an exciting role that will play an integral part in the POD and will contribute to continuous improvement initiatives to drive best practice, process optimisation and automation across the Aztec Group. You will work collaboratively with developers, product managers and client facing teams to implement and work on requirements for the Group.

As an ideal candidate, you have proven experience in a technical field, such as business analysis, software development, process automation and financial services. Purpose: Understand and document business requirements for process automation, support automation delivery, testing and release in Azure DevOps and provision environments in low-code tools. Key responsibilities:

Gathering requirements, gap analysis, root cause analysis and process definitionCustomer engagement, requirements capture and "as-is" and "to-be" processesObtain a deep understanding of products and services to translate complex requirements for business and Aztec group alikeWork with the Product Managers and Development Team Lead to identify and undertake areas of analysis needed to deliver upcoming items on the roadmapWorking as a bridge between the IT and the businessIdentifying business objectives and end-to-end processes to recommending technical solutions to improve operationsLeading on scoping technical functionality and software developmentAnalysing user stories and how applications should work from a technical standpointCollaborating with the IT team to ensure that the technical solution meets the IT Strategic objectivesEnsuring that the evaluation of a technical solution has integration/inter-connectedness to other systems at the forefront of the decision-making process, as highlighted in the IT StrategyWriting user stories; high level user journey and business process flow charts and conduct ongoing user acceptance testing, product quality sign-off, and product documentationSkills and Experience:

8 + years' demonstrable experience of working as an automation focused Business AnalystO365 / Power Apps / Power Automate skillsA professional qualification such as BCSPrevious Robotic Process Automation / Intelligent Automation experienceUnderstanding of business improvement tools such as Lean and Six Sigma would be an advantageUnderstanding of the Financial Services industry and Fund Administration business would be an advantageExcellent communication skills, humble in approach but robust in maintaining deliveryPragmatic, problem solver, willing to solve problems or seek out required resolutionDemonstrable knowledge and understanding of AGILE software development lifecycle methodologies and Azure DevOpsStrong technical skills including, process analysis, user experience and project managementAnalytical and demonstrates reasoned logic to decision making and judgments; considers external/internal factors and can recommend solutions in complex situationsStrong and effective communication skills with the ability to produce clear, precise, and concise written and presentation materialsAbility to effectively conceptualise and present ideas to a small or large audience in an in-person or virtual settingExperience managing stakeholders is key and you will be comfortable operating across multiple jurisdictions with multiple stakeholders.

You will be approachable and can operate at all team levelsStrong background in successfully managing and delivering change and understands the human side of change management and the alignment of this to the company's culture, values, and peopleDrive, passion, and enthusiasm for success and qualitySolves own problems without being asked, has a 'right first-time' attitude and learns from mistakesAble to effectively deal with changing priorities or obstacles and to provide alternative options or solutionsAnalytical mind with strong attention to detailResilience, to cope with demands and tight timescalesWillingness to learn, develop and growWe will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development.

You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.