Azure and Active Directory Helpdesk Support

About CrucialLogics Inc.We secure your business using native Microsoft technologies you already own.We apply our Consulting with a ConscienceTM approach in our security philosophy.Security should be simple, easy to manage and scalableSecurity does not require a large investment in various point solutionsSecurity is easily achieved by properly configuring technologies you already are paying forReduce your attack footprint by reducing overall infrastructureYou will never stop bad actors from targeting you. The goal in security is to put defences in place to detect the attempt before the breach.ResponsibilitiesAzure AD Administrator:User and Group Management: Manage user identities, groups, and access controls in the Azure AD environment.Security and Compliance: Implement and manage security measures, including multi-factor authentication, conditional access policies, and identity protection.Synchronization: Manage synchronization between Azure AD and on-premises Active Directory.Application Management: Manage application access and integration with Azure AD.Troubleshooting: Identify and resolve issues related to Azure AD services and components.Active Directory AdministratorUser and Group Management: Manage user accounts, groups, and organizational units in Active Directory.Policy Management: Implement and manage Group Policy Objects (GPOs) to enforce security settings and other configurations.Access Control: Manage permissions and access controls for users and groups to resources in the network.Directory Services: Maintain the health of the Active Directory environment, including replication, backups, and updates.Troubleshooting: Identify and resolve issues related to Active Directory services and components.Provide first-level contact and problem resolution for all users with hardware, software, and application problems related to Microsoft Azure AD and Active Directory.Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.Provide accurate and timely logging of problems and resolution for problems in the problem management database.Escalate unresolved problems to the appropriate teams or personnel.Provide feedback on processes and make recommendations for improvements.Stay updated with system information, changes, and updates.QualificationsProven experience in a helpdesk or customer support role.Strong knowledge of Microsoft Azure AD and Active Directory services.Excellent problem-solving skills and ability to handle technical issues.Strong communication skills and ability to work in a team environment.Relevant Microsoft certifications are a plus.