B2B Customer Support for Online Video Streaming platform - Portuguese

Embrace the future!Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. You will be handling Creators' requests about support to their channel via e-mail and chat (phone being a possibility in the future). You will be dealing with Creators that generate revenue to our client’s platform and that receive revenue from the platform, identifying their problems, and assisting them so that those problems are fixed asap.Good customer support skills and experience are of utmost importance to be successful.RequirementsAt least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environmentLive customer support experience (phone, chat, email, in-person, etc.) is preferredExcellent native level written and spoken communication skills in PortugueseDemonstrated ability to satisfy customer needs (good understanding and active listening capabilities, knows how to probe to get relevant information)Ability to handle difficult situations.Provide customer and technical support to customers through chat and email requests (and possibly inbound phone in the future).Openness to work flexible hours as required (may include evenings, weekends and/or holidays)OUR OFFERPleasant and inspiring working atmosphereOpportunity to be part of a rapidly expanding global organization with irreproachable reputationProfessional development and clear career pathTraining & development opportunitiesCompetitive salary & relocation package*Relocation package applicable only for international candidates joining us from abroad