Back-office Customer Support Specialist with German - Top E-commerce Company

Job Title:Back-office Customer Support Specialist with German - Top E-commerce CompanyJob DescriptionWe are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you.Key Responsibilities:Deliver written customer support via email for the German market with a small call volume.Investigate and resolve customer issues by reviewing past interactions and using internal tools.Process manual refunds and address GDPR-related complaints with care and accuracy.Ensure every customer interaction is professional, empathetic, and solution-focused.Work with multiple systems efficiently while maintaining a high level of precision. Requirements:Fluent German (C1) and English (C1) – both written and spoken.Excellent communication skills and the ability to clearly explain solutions.Strong analytical and problem-solving mindset.Patience, empathy, and emotional resilience.Typing speed of 150+ keystrokes per minute and solid computer literacy.Availability for full-time on-site work in Szczecin (5 days in a week)Mon-Sunday, 9:00 – 18:00 different shifts within this timeframe What We Offer:Competitive salaryRelocation support and help with obtaining the required work permits.Engaging trainingsBenefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza DaysTalent Development Program: a transparent career paths and promotionsCNX Academy: with mentoring programCNX University: with unlimited online trainings availableRefer a friend: bonus for recommending a friendAmazing work culture: we celebrate cultural differences among us and have plenty of integration events onsiteModern office in the heart of Szczecin centre, PolandLocation:Poland, SzczecinLanguage Requirements:English, GermanTime Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1636297