Back Office Executive

WNS is hiring for an International Airlines - Back Office - customer service process.Walk-in Drive at both Vikhroli & Thane office's on 30th & 31st OCT. 🔹 Role: Customer Support Representative (Email Process) 🔹 Shift: Rotational shifts including night shifts 🔹 Week-offs: 1 rotational week off 🔹 Pick up & Drop facilities provided Key Responsibilities: ✅ Draft professional emails to resolve customer queries and complaints. ✅ Deliver exceptional customer service while handling sensitive issues. ✅ Ensure prompt and accurate resolution of customer concerns in line with airlines service standards. Required Skills: ✔️ Excellent written and verbal communication skills. ✔️ Strong email drafting and comprehension abilities. ✔️ Customer-centric approach with problem-solving mindset. 🎯 Graduate candidates with 6+ months of customer service/email support experience are welcome to apply!Interested candidates can walk-in for an interview on 30th & 31st OCT between 10 AM to 3 PM on either of your preferred below WNS office location's WNS Vikhroli office - WNS, Gate no 4, Plant 11, Godrej & Boyce Complex, Vikhroli West. WNS Thane office - WNS, 6th Floor, Centaurus, Hiranandani Estate, Thane West. Meet - HR Ruhi Shaikh.ruhi.shaikh@wns.com / 8657894962