Backoffice Representative

🌟 About Evolve CXAt Evolve CX, we’re redefining what it means to deliver customer experience. We partner with startups that are revolutionizing their industries — and we do it with heart, data, and innovation. We’re not a traditional call center; we’re a team of problem-solvers who love challenges and thrive on excellence. 💙🔍 What you’ll doAs part of our Backoffice Investigations team, you’ll be responsible for:Reviewing and investigating unrecognized or disputed charges reported by clients.Analyzing customer activity and patterns to detect and prevent potential fraud.Documenting findings and updating results in the CRM system to ensure accurate case tracking.Collaborating with other internal teams to resolve cases efficiently and ensure client satisfaction.Providing clear and concise summaries of each investigation.🧠 What we’re looking forDetail-oriented, analytical mindset, and strong sense of responsibility.Excellent written communication and ability to synthesize complex information.Previous experience in back-office, financial investigations, or fraud prevention is a plus.Comfortable using CRM systems and spreadsheets.Proactive, disciplined, and able to work with minimal supervision.🕒 ScheduleMonday to Friday, 8:00 AM – 5:00 PM🚀 What we offerCompetitive salary 💰Growth and development opportunitiesA culture where your ideas matter and innovation thrivesWork with some of the coolest startups in the region