Bahasa Indonesian Speaking - Customer service specialist

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.______________________________________________________________We prefer Local Thai. This is permanent role.Roles and Responsibilities:Answer customer's queries via customer calls, emails, chatResolve customer requests such as; checking product availability for a certain point in time, order status, request for a price quotation, request for information about account status and outstanding payments, and request an account statement, a copy of an invoice, or delivery document.Coordinate other departments such as Order management, collections dispute, and cash application team to resolve a customer inquiry.Process account receivable related to finance functions as required.Adhere to TAT and currency and manage queues and inquiries as per agreed metrics.Report out daily performance and update all performance and update all performance logs abilities.Qualification :Good communication skills with good command in EnglishFluency in third languages Bahasa Indonesian speakingGood analytical skills and problem-solvingGood listening and comprehension abilitiesMultitasking and ability to coordinate with multiple stakeholdersCan do attitude and flexible with scope of worksWhy Us?We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employeesOur company is extremely diverse with 165 nationalities representedWe offer the opportunity to work with colleagues across the globeWe offer a virtual-first work environment, promoting a good work-life integration and real flexibilityWe are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique sparkCandidate Privacy Notice – https://www.hcltech.com/candidate-privacy-notice