ACCOUNT MANAGEMENT OFFICER

The Account Management Officer monitors daily post-booking related activities of assigned accounts to ensure all transactions received are processed in a timely mannerDuties And ResponsibilitiesSupervises performance and productivity of assigned Maintenance Support Associates (MSA) to ensure completion and timely delivery of transaction requestsReviews and approves deliverables prepared by MSAs according to Bank standards and internal policies to ensure alignment with the Unit’s targetHandles and reviews complex/critical post-booking accounts for immediate reconciliation and correction.

Ensures all post-booking transactions and requests are attended and completed through validation of all routed requests in CAMS or email as well as reviewing the excel monitoring file recording all daily requests received and monitor if they are within target turnaround time and meet the sigma level set by managementCoordinates with Customer Service Management Team on account handling depending on their communication and agreement with the client. Example of which is if the client wants to partially pay their loan account.

Depending on the agreement with the client, payment could be applied to the principal only or could be an advance interest payment only or could be half of which will be a principal payment and half as advance interest payment. Reports directly to Account Maintenance Management Department Head and suggest strategies to be implemented within their assigned team/cluster. QualificationsGraduate of any 4-year courseAt least 2 years' work experience in the financial services industryGood people management and interpersonal skills, strong in oral and written communication, and process oriented. High proficiency in MS Office, MS Powerpoint, MS Excel.