Banker-Customer Experience

Job RequirementsJob Description: Banker-Customer Experience at IDFC FIRST BankCompany OverviewIDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric financial solutions. With a strong focus on digital banking and a wide range of products and services, we strive to make banking convenient, efficient, and enjoyable for our customers.Job Title: Banker-Customer ExperienceJob Type: Full-TimeJob Category: OperationsDepartment: Retail Banking > Branch Banking > BranchLocation: Mumbai, Maharashtra, IndiaAdditional Parameters Excellent communication and interpersonal skills Strong customer service orientation Ability to work in a fast-paced and dynamic environment Knowledge of banking products and services Proficient in using technology and digital platforms Sales and target-driven mindset Team player with a positive attitude Willingness to work flexible hours, including weekends and holidaysJob SummaryAs a Banker-Customer Experience at IDFC FIRST Bank, you will be responsible for providing exceptional customer service and ensuring a seamless banking experience for our customers. You will be a part of the Retail Banking team, specifically in the Branch Banking department, and will be based at our Mumbai branch.Key Responsibilities Greet and assist customers in a friendly and professional manner Understand and address customer needs, queries, and complaints promptly and effectively Educate customers about our products and services and assist them in choosing the right solutions for their financial needs Process various banking transactions accurately and efficiently Promote and cross-sell banking products and services to meet individual and team targets Maintain a thorough knowledge of banking policies, procedures, and regulations Collaborate with team members to achieve branch and bank-wide goals Stay updated with industry trends and changes in banking technology to provide the best customer experience Adhere to all compliance and risk management guidelines to ensure a safe and secure banking environment for customers and the bankQualifications Bachelor's degree in Business, Finance, or a related field Minimum of 2 years of experience in customer service, preferably in the banking industry Proven track record of meeting and exceeding sales targets Proficient in using technology and digital platforms for banking operations Knowledge of banking products and services Excellent communication and interpersonal skills Strong customer service orientation Ability to work in a fast-paced and dynamic environment Team player with a positive attitude Willingness to work flexible hours, including weekends and holidaysJoin our team at IDFC FIRST Bank and be a part of a dynamic and customer-centric organization. Apply now and take the first step towards a rewarding career in banking!