Banking Operations Manager

Job Title: Banking Operations ManagerReports to: Head of Banking OperationsLocation: Freemarket offers a hybrid working model. You should be able to attend the office in London Bridge when required, on average twice per week.Employment Type: Permanent, Full-TimeAbout FreemarketFXFreemarket is a provider of digital solutions for FX and cross-border payment needs. Anchored by deep sector expertise, rigorous compliance-led onboarding, and unmatched oversight of regulated flows, clients are rewarded with a partner that values their relationship like no other. Through our proprietary digital platform clients can access an instant settlement network and seamless real-time money movement globally within an interconnected community of like-minded companies.At Freemarket, our success is driven by our commitment to core values that shape how we work and deliver impact. We Own It by taking accountability for outcomes and holding ourselves to high standards. We Think Bigger by challenging assumptions and seeking smarter, scalable ways to solve problems. We are Relationship Led, prioritising trust, transparency, and collaboration with our colleagues, partners, and clients. We Make It Happen by acting with urgency, clarity, and determination. And we Stay Curious, constantly learning, exploring new ideas, and improving how we work. These values guide how we operate every day and enable us to deliver excellence for our clients and each other.Job PurposeThe successful delivery of secure, trusted, and scalable business process is what enables Freemarket to deliver enhanced client success, and drive business growth. The Operations function underpins all facets of client money management from initiation to settlement and beyond.Job RoleResponsible for managing the day-by-day execution and completion of all client inbound and outbound Payment and FX demands, Reconciliations, Safeguarding obligations, liquidity / Treasury management and associated service support functions for both FMFX UK and Ireland.Management of Banking Operations team including identifying talent, interviewing possible candidates, training, development, 1-1s, performance measurement, and support processes.Responsibilities include the day to day leading of the Banking Operations team to deliver all aspects of business processing, e.g:Secure processing, delivery and reconciliation of client inbound & outbound payments via key Bank interfaces. Knowledge of any exceptions and ensuring the appropriate actions are taken.Ensuring that all processing/settlement of client FX & Treasury Management services (oversight of RTP trades and the processing of standard trades), are executed within SLA's. Liaising with both internal teams and our Banking Partners to orchestrate FX trades that exceed our agreed limitsEnsuring that any payment related queries are raised with our BP or internal FMFX teams (RFIs requests, client request, returns, MT103s, tracers etc) are actioned in a timely mannerEscalation point for all Operational Team processes and enquiries to Banking PartnersReview and approval of manual payments, both internally and external platforms.Instrumental in the discussion of any new manual bespoke processes being adopted by the Op Team and ensuring that they are adhered to.Overview of liquidity / Treasury management, between internal FMFX client accounts and externally with MMF investments. Ensuring smooth and efficient experience for client transactions whilst maximising FMFX interest revenueExtensive knowledge of the FMFX platform, working in timely manner to highlight and resolve any issues arising from Banking Ops perspective to work to minimise risk and incidents.Ensuring the Company operates in accordance with the regulatory requirements as adopted and mandated by the business, including Daily safeguarding obligations, arranging cover request when/ if required to avoid breaches.Attending external annual Safeguarding audit calls/ interviews as requiredOversight and ongoing development of key operational processes & procedures from inception through implementation into core adoption.Incident Management (e.g. operational losses, process errors) including investigation, mitigation, recovery, and reporting/escalation procedures. Identification & resolution of service issues including impact assessment, escalation and conclusion feedback on PIR. Raising with BP and any follow up with is appropriate.Key stakeholder in critical Change Management & service evolution initiatives.Attend regular meetings with our external Banking Partners, representing Banking Ops Team, upholding a strong relationship with our service provider as well as identifying / discussions any possible service improvements. Ensure all Op Team procedures are in place and are up to date – trigger events or annual reviews for both FMFX UK and EEADeputise for Head of Banking Operations when required.The person we are looking for: Min 5 years in a high-demand Payment Operations or related Cash Management or Treasury Management environmentDemonstrated track record in delivering high-quality services associated to time-critical client business.Self-starter who shows initiative and drive to succeed as part of a team and as an individualExperience in utilising a range of Bank interfaces/market -clearing services e.g. International Payments, UK Faster Payments, SEPA, SWIFT,Familiarity with FX Trading and associated settlement processesFamiliarity with in-house processing platformsStrong interpersonal communication & collaboration skillsStrong organisational, planning, and time management skills.Strong problem solving and risk identification skillsA background of interaction and familiarity with Risk and Compliance protocols