Apply now »Date: 22 Jul 2025Location: Bloemfontein, Free State, ZACompany: BCXPBusiness unit, Department, ReportingBusiness Unit: CPSDepartment: Field ServicesReports to: Ops Manager: Onsite Operations (M/S6)Core DescriptionProvision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary FunctionsContinuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans. Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards Support fellow technicians telephonically using remote tools and customer software packages i. e. remedy. Diligently drive SLACore Functional Skills & CapabilitiesICT KnowledgeTechnology ConsultingProblem solvingCustomer ServiceTeamworkCore Behavioural CompetenciesWorking with peopleFollowing instructions & proceduresApplying expertise & TechnologyDelivering Results & Meeting customer expectationsAchieving personal work goals & objectivesCulture MatchJob MatchMinimum QualificationsNQF 4:
Grade 12 National DiplomaExperienceAdditional Education -Preferred /AdvantageMinimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail EnvironmentCertificationsCOMPTIAMicrosoft Systems Associate or Engineer (MCSA or MCSE);Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+. Professional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpecial Requirements / Employment ConditionRequired to travel locallyDrivers Licence and Reliable Vehicle - both requiredAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsClient RoamingBillableApply now »
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