IT ServiceDesk coordinator

BDO in Luxembourg is looking for a IT Service Desk coordinator !Who are we?BDO is present in over 166 countries, and we offer an extensive range of services in the areas of Audit, Tax, Advisory, Accounting, Business Services and Outsourcing. At BDO Luxembourg, our mission is to provide our clients with our expertise of our global network tailored to the unique needs of the Luxembourgish market, delivering personalized service and building valued relationships. With over 650 people representing more than 40 nationalities, we embrace diversity and encourage skill development and ownership among our team members.

Our core values, honesty, integrity, quality, respect, and responsibility define our culture. Hence, our People can expect to grow in a stimulating work environment that nurtures professional development and fosters inclusivity. In order to strengthen our internal teams, we are currently looking for a : IT Service Desk coordinatorTo join our team to support our internal and external users. As a key member of our IT department, you will be responsible for managing the team, assisting users remotely, and maintaining a smooth working environment for our teams. You will report to the Head of IT.

What will you do?Manage the team : Ensure that the tasks of other ServiceDesk members are respected, Help with goal implementation, Help with goal evaluation, Recruitment assistance, Help with the organization of the team's work;Physical and telephone reception of users : Organising the on call duties and ensuring that the permanences are respected;Ticket Management : Regular review of KPIs;IT Systems Support and Management : Monthly control of 4G consumption and mobile communication costs, inform users when costs overrun and/or abnormal 4G consumption;Inventory and IT Hardware Management : Manage O365 licenses, teams phone;SCCM/Intune deployments :

In collaboration with the SCCM/Intune administrator, Deploy OS and application security updates / patches on the end-user machine park, Strives to keep the OS and application versions of the mashines end-users fleet harmonized;Maintenance du Service Desk :

Making sure everything is respected;Moving and InstallationArrivals and Departures ManagementDeployments via IntuneThis Offer Is For You IfYou have a technical degree in IT;You have at least 3-4 years of experience in a similar position;You can have flexible working hours (8am to 6pm);You have good knowledge of operating systems (Windows, iOS) and network environments;You have good knowledge base on Active Directory, AD Azure, Office 365, Exchange Online, Teams, Endpoint (Intune), Sharepoint;Good understanding with communication protocols (TCP/IP, DNS, DHCP,IMAP,POP,etc);Experience with ticket management and support tools;Strong communication skills and customer service orientation.

You have basic understanding of IT hardware (PCs, printers, peripherals,etc);Autonomous, detail-oriented, and a team player;ITIL certification is an advantage;You are fluent in French and English. What is waiting for you: 13th month + performance bonus + pension planCar leasing scheme, mobility budgetLunch vouchersExtra days of annual leaveFlexible hours & homeworkingParking accessCanteen on siteFree access to our fitness roomCareer development opportunities & continuous learning and development through a wide range of trainings on technical and soft skillsCompany mobile phone and laptopAction Teams eligible to participate (e. g.

football) and classes (spinning, yoga, pilates, etc)Criminal record requiredAre you willing to grow your career in a multicultural, pleasant and dynamic environment? Then, take your chance!In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months.

Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.