Working with one of the top clients, this role calls for a Business Process Analyst- Process Improvement & Call Center Experience who will work closely with business stakeholders to analyze, document, and enhance operational processes. This role focuses on process improvement — not IT systems or technical change management. Desired Skill Set:
Strong experience in business process mapping and documentation (Visio preferred)Conduct current state analysis, identify gaps, and propose enhancementsPrepare Business Requirements Documents (BRDs) (not system requirements)Work with teams like supply chain or call center to document and optimize end-to-end workflowsLead meetings, take ownership of deliverables, and manage stakeholder expectationsExcellent communication and presentation skills — able to tailor messages to different audiencesStrong problem-solving ability and a proactive mindsetAbility to collaborate, manage conflict, and drive outcomes independentlyNice To Have: Lean or Six Sigma exposureExperience with call center operations or improving customer experience workflowsBeachHead is an equal opportunity agency and employer.
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