Customer Support Representative

About Beautiful. aiBeautiful. ai is changing the way the world presents by building fast, foolproof tools that enable anyone to tell visual stories that win. The Beautiful. ai team is a playful, driven, and passionate group of pet-lovers, video-gamers, and pickleball enthusiasts. With a globally-distributed remote team and a San Francisco-based office, we find unique opportunities to get to know each other personally, while delivering on our goals. Data-driven decision making and an outcomes-focused mindset are core to our way of working. Today, Beautiful.

ai equips thousands of happy customers, from start-ups to multinational Fortune 500 corporations, with a leading presentation software solution. Companies like SAP, HP, Rakuten, LIV Golf and more trust Beautiful. ai to tell their stories. We are a Series B company and have raised capital from prominent investors including Shasta Ventures, Trinity Ventures and First Round Capital and are led by our CTO/Founder, Mitch Grasso, who is a second-time founder in the presentation space. About the roleWe are seeking an exceptional individual who is passionate about delivering an outstanding customer experience with our product.

This role offers a unique opportunity to work across various functions, including customer support, product testing, and troubleshooting. As a company, we prioritize effective communication and expect you to manage multiple communication channels, such as email, chat, and occasionally phone calls. If you enjoy assisting customers, possess excellent writing skills, and have a genuine interest in creating visually appealing work documents like presentations, you'll be a perfect fit for this role. What you will be doing:

Respond to customer requests via Zendesk (our ticketing system), identifying, researching, and communicating appropriate options for resolution in a timely mannerCreate reusable responses when possible, and author customer facing FAQs. Inform customers about services available and assesses customer needsDevelop and maintain deep expertise in our product, as well as the underlying best practices that drive it. Responsible for the timely reporting, escalation, and resolution of day-to-day operational problemsMonitor various communication streams, direct and indirect, through all channels including email, live chat, and online ticket portal submissions. What we expect from you:

1-3 years of experience in a customer support role within the SaaS or startup space1-3 years of experience with Zendesk or similar technologies1+ of experience with Stripe and Jira preferredExcellent communications skills - both verbal and writtenAble to empathize with customers and let them know you genuinely care about their issues; High 'EQ'You're able to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalationYou have an ability to explain complex issues in beautifully simple termsYou're a team player that can follow and lead as situations dictateYou are an ideal candidate if:

You love talking to people and building relationships with your customersYou like engaging with customers and want to help them succeed with empathyYou love to dig into the details of problemsYou enjoy the fast-paced startup environmentYou like celebrating successes and accomplishmentsYou have flexibility in your scheduleBenefits: Flexible Time-Off & Remote WorkHealth Insurance – 100% employer-paid Medical, Dental, and Vision coverage for employees; 60–65% coverage for dependents. Retirement Plan – Comprehensive 401(k) program. Savings Accounts – Flexible Spending Account (FSA) and Health Savings Account (HSA) options available. Equity Compensation – Competitive equity package with a 4-year vesting schedule.

Life, AD&D, and Disability Insurance – Coverage provided where applicable. Parental Leave – Inclusive leave for birthing and non-birthing parents; policies vary by state. Volunteer Time Off (VTO) – Paid day off to support a nonprofit or community cause. We are happy to share the set target salary range for the seniority level outlined in all of our job descriptions. Candidates should keep in mind that the final offer will depend on multiple factors such as: your valuable experience and expertise, geographic location, overall compensation, and prevailing market rates. Remote - USA Pay Range$65,000—$75,000 USDBeautiful.

ai is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law. ‍RECRUITMENT AGENCY POLICYBeautiful. ai does not accept any agency resumes. Please do not forward resumes to our employees or email aliases. Beautiful. ai is not responsible for any fees related to unsolicited resumes.