Technical Support Specialist

We are looking for an experienced technical support specialist to join our team!At Better we are building software solutions that help medical teams improve patient care. Our advanced open-data medical platform and healthcare applications already support over 30 million patients’ electronic health records worldwide, making data quality our number one priority. In this role, you’ll help us support safer, smarter medication management. Clinicians worldwide use our electronic prescribing and medication administration product, Better Meds, to improve patient safety and streamline hospital workflows.

Our support team plays a crucial role in this mission by helping our users get the most out of our technology, resolving issues quickly, and keeping communication open and human. This is where you come in. We’re looking for a technical support specialist who combines strong technical skills with empathy, curiosity, and clear communication. You’ll be working closely with our partners and customers, helping them navigate challenges and offering thoughtful, reliable support that reflects our commitment to continuous learning and improvement.

You won’t just be solving problems; you’ll be building trust, contributing to a product that improves patient care, and shaping how we support the clinicians who use it every day. How will you drive success in this role through your daily actions?Provide timely and professional assistance to customers and partners via the support desk and emailDiagnose and troubleshoot technical issues related to the Better Meds and Better Platform solutions. Offer technical and content-related support:

Respond to support tickets and emailsEnsure all issues are properly loggedPrioritise and manage several open issues simultaneouslyProperly escalate unresolved issues to appropriate internal teams within agreed time limitsFollow up with customers to ensure their technical issues are resolved. Document customer interactions, issue resolutions, and recurring problems to improve processes and knowledge sharingCollaborate with cross-functional teams (development, DevOps, product) to escalate complex issues and ensure swift resolutionSkills and expertise you need to excel in this position: Strong verbal and written communication in Slovenian and EnglishA strong foundation in technical knowledge, including:

Good knowledge of Linux operating systemsGood understanding of databases (Postgres, MSSQL, Oracle(optional)). Proficiency in making Postman calls using REST. Fundamental understanding of how networks operateKnowledge of tools for diagnosing issues, e. g. , Wireshark, Tcpdump, Postman.

Experience in relevant support tools and systems, such as Zendesk, Jira, and ClickUpExcellent communication skills and the ability to explain technical concepts in a clear and concise mannerProblem-solving skills and a proactive approach to identifying and addressing customer needsA willingness to learn, adapt, and embrace new challengesExperience in a customer-facing role, preferably in technical support or a related fieldWhat will you receive as a valued member of the Better team?Full-time employment and other financial benefits: Enjoy a stable position with a range of comprehensive benefits tailored to enhance your work experience. Personal and professional growth:

We go beyond buzzwords. From internal and external trainings to mentoring, coaching, and access to our internal training platform, you’ll have the tools and support to shape your path. A real focus on wellbeing: Our wellbeing policy is more than just words. It includes access to resources designed to help you stay balanced, focused, and healthy, inside and outside of work. Flexibility and trust: Enjoy the autonomy to manage your own schedule with flexible hours and a hybrid work model that adapts to your lifestyle. A culture of learning and openness:

Work in a flat, collaborative environment where curiosity, critical thinking, and knowledge sharing are part of the daily rhythm, not just encouraged but expected. Meaningful impact: Be part of a mission-driven company transforming healthcare for over 30 million patients worldwide. What you do here matters. A great space to do your best work: Work from our bright and thoughtfully designed office in the heart of Ljubljana, where you’ll have your own desk and a vibrant community of colleagues. Sounds good?Send us your CV, and we will get back to you as soon as possible.