Customer Support Officer (Spare Parts)

Location: MauritiusContract Type: Permanent contractAbout BIAJob Description available in EnglishBIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1400 enthusiastic employees. SummaryAttached to the head office and reporting to the "Team Leader", the function aims to support the increase in sales of consumables, tools, spare parts and components. What will be your responsibilities?Commercial Stream In perfect collaboration with the Project Manager or the PSSR associated with the entrusted scope:

Understand customer needs and propose appropriate solutionsEstablish sales forecasts in collaboration with customers and communicate them to the purchasing departmentProvide reporting to customers (follow up on order status);Analyse market shares by product type and increase these after setting development goalsAssume responsibility for the customers followed by the team for the spare parts activityAdministrative componentPrepare and follow up on parts and service offersExecute contracts and orders for the sale of parts and servicesGive delivery instructions to the logistics cellProvide reporting (business analysis) required by customerWho are we looking for?Bachelor's degree (for example in foreign trade) or equivalent by experienceExperience in a similar function in the distribution business, ideally in export and in a spare parts departmentAt least one year of experience in a similar positionFluent French/English (Written & Spoken)IT :

ERP (SAP is a definite plus) + MS Office (excel, PPT, Word)Local Mauritian ProfileWhat's in it for you?A permanent contractA competitive salary and an interesting package of extra-legal benefitsA human sized company with international dimension, encouraging autonomy and team spiritCooperate in a team with experienced and passionate colleagues within a successfully growing family-owned companyBenefit from a challenging career opportunity with an extensive training programIn this challenging job you get the possibility to take initiative and further develop the functionDisclaimer: As per BIA internal job classification, the internal job title is Parts Sales Support Officer. .