Job Description
Description De L'offre D'emploiHandling incoming and outgoing calls from French and English-speaking customers.Handling order-related queries (placing, tracking, amending, cancelling).Providing personalised customer support throughout the order cycle.Monitor delivery times and alert customers to any problems.Providing clear, up-to-date information to customers.Handling complaints or incidents relating to products or orders.Escalate complex cases to the relevant departments (technical, logistics).Follow up until resolution and customer satisfaction.Compétences et expérience requisesGood level in french and EnglishFirst experience in a call center is preferableBenefits Paid training from day one A permanent contract Social security coverage Unlimited bonuses Private health insurance with attractive reimbursement rates Free transportation provided
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