Bilingual French English Dispatcher

Company Description Black Birch Group is a leading IT concierge and service provider that delivers tailored solutions to meet the diverse needs of businesses. Specializing in areas such as End-User Experience (EUX), Managed Cloud Services (MCS), and Vendor Relationship Management (VRM), the company is dedicated to optimizing IT infrastructures. Other core expertise includes Business Process Outsourcing (BPO), Computer Security Incident Response (CSIRT), and Governance, Risk, and Compliance (GRC). By integrating advanced technology with a personalized approach, Black Birch Group ensures comprehensive support for robust and secure IT environments. Role Description This is a full-time, on-site position for a Bilingual French-English Dispatcher located in Santo Domingo Este. The Dispatcher will coordinate and manage communication between clients, technicians, and internal teams. Day-to-day tasks include organizing schedules, managing requests, monitoring service delivery, and ensuring timely responses to client inquiries. The role also involves maintaining accurate records, resolving operational issues, and ensuring adherence to service agreements and quality standards. Qualifications Proficiency in French and English, both written and verbal communicationStrong organizational and time-management skills to effectively coordinate schedules and oversee operationsProblem-solving and decision-making abilities to manage and resolve service-related issues efficientlyTechnological proficiency, especially with dispatch management systems, communication tools, and basic IT platformsExcellent interpersonal skills to foster cooperation between clients, teams, and techniciansPrevious experience in dispatching, operations management, or logistics is advantageousFlexibility to adapt to a fast-paced, on-site work environment and work collaboratively