Bilingual French Team Leader

We're Hiring: Team Leader – Bilingual (French & English)Are you passionate about leading teams and delivering exceptional customer experiences?We are looking for a dynamic, bilingual (French & English) Team Leader to oversee and support a team of customer service agents in meeting and exceeding client expectations.Job Purpose As a Team Leader, you will manage a team of Agents, ensuring top-tier service delivery aligned with contractual commitments and operational goals.Key Responsibilities Lead, coach, and motivate a team to consistently deliver high-quality customer serviceMonitor team performance and take proactive steps to improve KPIsEnsure accurate reporting, timesheet approvals, and performance trackingDeliver regular team briefings and feedback sessionsPromote customer satisfaction through call quality monitoring and coachingCommunicate clearly and effectively with internal stakeholders and escalate issues as neededWhat We're Looking For Fluent in both English and French (oral and written) – essential1+ year of Call Centre experience6–12 months experience in a supervisory or team leader roleStrong leadership, communication, and coaching skillsAbility to problem-solve, prioritize and inspire teamworkFamiliarity with call centre systems and toolsWhy Join Us? Be part of a supportive, fast-paced, and bilingual environmentOpportunities for growth and developmentEngage in meaningful work that directly impacts customer satisfactionCompetitive salary and benefits package