Bilingual Spanish/English Payment Solutions Advisor

Workster is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems.If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!Your Responsibilities:Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform.Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations.Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance.Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company.Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach.Your Qualifications:Language Proficiency: Fluent in English and proficient in Spanish.Education & Experience: High school diploma (mandatory).Stable job history (not frequent job hopping).Minimum 1 year of experience in customer service with a strong customer-oriented approach.Strong interpersonal and teamwork skills.Ability to multitask in a fast-paced environment.High attention to detail and problem-solving mindset.Experience with automated customer service platforms is a plus.Excellent written and verbal communication skills.Strong organizational and computer skills.Flexibility and adaptability to change.Ability to work independently while following company protocols.Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off.The Offer:Stable Work Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts.Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools.Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses.Health insurance & wellness programs.Paid time off & holiday allowances.Performance-based incentives.Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry.