Billing and Collection Specialist

About The PositionCoralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.We are looking for a talented Billing and Collection Specialist for our growing Finance team, who would take an active part in working with our customers and internal teams.ResponsibilitiesEnsure that transactions are being prepared according to finance policies and approval standards are being met per set requirements.Responsible for verifying and processing daily invoices and collectionOwn customer billing issues to the point of resolution, keep our customers updated, and ensure all information trackedEmpathetic customer communication and understanding of their prioritiesReview sales contracts, purchase orders, and other supporting documents to ensure proper billingCommunicate with internal departments, including sales, finance, and customer service, to resolve billing-related issues.Process internal requests for address changes, billing account changes, rate changes, account termination, account reactivation, recurring billing additions, etc.Responsible for collection activities through special billing requirements and billing reconciliation issues as well as supplying customer documentationRequirementsAt least 2 years of experience as a Billing and Collection Specialist or similar positionBachelor's degree in finance, accounting, economics, or a related field - AdvantageExperience From a SAAS Company Or Hi-Tech EnvironmentProficiency in Microsoft Office suite, excellent Excel skills are required.Experience with Salesforce- MustExperience with NetSuite- MustExcellent written and verbal communication skillsCustomer-focused and target-driveExcellent English – written and spokenAbility to work independently and manage multiple tasks simultaneously.Basic understanding of financial analysis, revenue recognition principles, and accounting concepts.Cultural FitWe’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.