运营经理

OverviewWe are seeking a strategic and hands-on Payment Operations Manager to architect and lead our core payment infrastructure. This role requires deep expertise in payment processing, operational automation, and risk management to transform manual payout workflows into a seamless, automated engine for speed, accuracy, and scale. The Payment Operations Manager will own the end-to-end payment lifecycle, ensuring operational excellence while upholding best-in-class compliance standards across global markets. Key Responsibilities:Payment Operations Leadership• Oversee daily payment processing and the full client transaction lifecycle, including secure management of fiat and crypto assets.• Define, implement, and maintain data-driven performance metrics and QA dashboards to drive transparency and decision-making.• Document SOPs, runbooks, and incident response workflows that scale reliably across regions and products.Process Automation & Optimization• Identify bottlenecks in complex workflows and design elegant, automated solutions using internal toolsets.• Partner with Product and Engineering teams to launch new payment features and capabilities.• Continuously evaluate processes to improve efficiency, reduce costs, and enhance workflow.Risk & Compliance Management• Uphold rigorous adherence to Transaction Monitoring (TM) and Anti-Money Laundering (AML) requirements across markets.• Partner with FinCrime, Legal, and Risk teams to ensure processes remain compliant as regulations evolve.• Implement and enforce safety protocols and compliance measures to ensure a secure operational environment.Cross-Functional Collaboration• Act as the operational subject matter expert, collaborating with Operations, Product, Engineering, and Customer Experience teams.• Align operational strategies with overall business objectives to achieve targets.• Manage relationships and agreements with internal and external partners to ensure seamless operations. Qualifications:• Bachelor’s degree in Finance, Business Administration, Operations, or a related field; 5+years of operationsexperience in banking, fintech, or high-growth startups.• Proven track record in automation and process optimization across multi-step operational workflows.• Strong data analysis skills, with experience turning raw data into actionable improvements.• Knowledge of Transaction Monitoring, AML principles, and APAC regulatory environments (preferred).• SQL proficiency and experience with analytics tools such as Looker or Tableau (a plus).• Ability to balance systems thinking with operational rigor, focusing on scalable solutions.