JOIN OUR TEAMJoin our Sales Operations Team as a CUSTOMER SERVICE REPRESENTATIVE (F/M/X) and help us deliver an outstanding experience to customers across Europe!In this role, you’ll be part of a dedicated six-person team managing customer support and order processing for our European customers. With your strong attention to detail and commitment to service, you’ll make sure our customers receive exactly what they need – reliably and on time.
Your ResponsibilitiesProvide professional and reliable after-sales support to our wholesale customers across EuropeProactively identify customer needs and ensure outstanding service by responding quickly and effectively to inquiries, resolving issues, and supporting smooth order processing and on-time deliverySupport our internal sales team and external sales agents in their daily interactions with retailers – including order books, master data, B2B portal support, and account status updatesBuild and maintain strong, long-term relationships with our customers based on trust and collaborationCommunicate confidently and appropriately across different languages and business cultures – by phone and emailWhat You Ideally Bring With YouYou’re fluent in English and German – any additional European language is a plusYou have strong communication skills and a proactive, hands-on mindsetYou enjoy helping others and have a solution-oriented, service-first mindsetYou’re flexible and stay calm when priorities shiftYou work reliably and with great attention to detailYou’re confident using Excel and Outlook; experience with ERP systems is a bonusYou have previous experience in customer service or a similar roleA connection to the sports or outdoor industry is nice to have – but not a mustYOU CAN LOOK FORWARD TO THISA collaborative, international team environment where your voice countsFlexible working hours – organize your schedule in a way that works for you and your teamA balanced mix of on-site work with the opportunity to work from homeCorporate discounts to help you save on your favorite productsRegular company and team events, casual meet-ups, and festive celebrationsMental health support with nilo – access to professional guidance whenever you need itBe yourself – we celebrate individuality and diversity, not just in your style, but in your ideas, perspective, and personalityREADY WHEN YOU ARE!We look forward to receiving your application and getting to know you.
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