Technical Support Analyst - Seoul, Korea (Highly Preferred)📍Location: Seoul, Korea (Blancco office-based, with occasional on-site tasks)Experience: 5+ yearsLanguages: Fluent in English and KoreanBase Salary Range: 35–45 million KRW (South Korean Won)Are you ready to take your career to the next level with a global leader in data erasure and mobile diagnostics?At Blancco Technology Group, we’re looking for a highly motivated, solutions-focused Technical Support Analyst to join our world-class team, and we couldn’t be more excited about it!This isn’t just any support role.
This is your opportunity to join a company trusted by thousands of organisations worldwide, from the biggest names in tech and telecoms to leading government bodies. We’re proud to be pioneers in data security and sustainability, and we’re now on the lookout for the right person to help us support and grow our APAC customer base, right from our Seoul office. If you're someone with over 5 years of experience, who thrives in dynamic environments, enjoys problem-solving across a range of technologies, and takes pride in delivering exceptional customer service, we want to hear from you.
What You'll Be DoingIn this exciting and varied role, you'll be at the forefront of supporting our customers across Korea and beyond. You'll provide enterprise-level support via phone, portal, email, and in-person, working closely with a collaborative global team to ensure swift resolution of technical issues across software, hardware, and virtual platforms. Your day-to-day will involve:
Logging, managing, and resolving customer queries within agreed SLA timeframesWorking across multiple platforms – Windows, Linux, storage, mobile, desktop, and virtual environmentsTroubleshooting issues with a clear, methodical approach and brilliant communication skillsCollaborating with senior support teams and regional managers for escalationsCreating technical content to help customers and internal teams alikeMaintaining accurate records in JIRA Service Management and following our best-in-class support processesWhat We're Looking For5+ years’ experience in a similar technical support roleFluent in both Korean and English, written and verbalA deep knowledge of Linux and Windows OS, plus storage devices, mobile tech, desktops, and virtualisationStrong troubleshooting and diagnostic skills, with a natural curiosity and analytical mindsetExcellent customer service and communication skills, you genuinely care about delivering a great experienceExperience using support tools like JIRA or similarA BS in IT, Computer Science, or relevant field, or an equivalent technical qualificationSomeone highly motivated, independent, and a true team playerWhy Blancco?Because we’re not just another tech company.
At Blancco, we’re mission-driven, we help protect sensitive data while enabling companies to reduce e-waste and operate more sustainably. You’ll be joining a supportive, ambitious, and growing global team that takes pride in what we do and how we do it. As a Support Centre of Excellence, we’re committed to quality, collaboration, and continuous improvement, and we’re excited to welcome someone who shares our values and wants to grow with us.
So if you're based in Korea and you're ready to bring your technical support skills to a role that truly makes an impact, don’t wait. Apply today and join us at Blancco. Let’s do something brilliant together. ** At Blancco, we manage all of our recruitment in-house and therefore do not engage with external recruitment agencies. We appreciate your interest and understanding. **
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