VP / Head of CSM EMEA | 250-300K EUR OTE | Dusseldorf | Series B (profitable) international SaaS company In 2021, I met the founders of this scale-up. They saw a way to revolutionize ticketing. 4 years later, they received 2 funding rounds, reached profitability, went international (US and EU), attracted fantastic SVP-level leadership from top companies, and grew to 180 people, becoming the dominant leader in the market. The best part? They just got started. They have a fantastic culture that values entrepreneurial thinking, cross-functional teamwork, trust, autonomy, and customer impact.
At the moment, they are going through a high-growth and professionalisation phase, and look for a (people-first) VP CS to help manage this change while growing the department. In the next 6-12 months, you will: Lead 7 CSMs, and grow this team (6 in DACH, 1 in France - among other countries) Manage the segmentation of SMB, Commercial, and Enterprise Build segmented teams & install team leads whilst growing to 2nd-level leadership. Optimize KPI's structure and performance (engagement, adoption, retention, renewal) Work closely with Sales leadership, the EVP of CX, the Founders, and Pre-Sales / implementation Coach and manage hands-on Salary & Benefits Salary Range:
€250,000 – €300,000 OTE (60/40 or 70/30 split)+ equity + travel budget and many benefits Environment info: CSMs are true product managers (not focused on growth) They run implementation, adoption, QBR's and renewal conversations Key Collaborators: Sales Engineers, Account Executives, Product, and Migration SpecialistsSegments scale: 5-25K ARR / commercial: 25-250K ARR / Enterprise:
250K+ ARR Must-Haves Requirements for this role 3+ years of leadership experience managing CS or AM teamsProven track record of managing Enterprise accounts with complex 6-figure dealsExecutive presence with the ability to engage confidently with C-level stakeholdersExperience building and hiring CS or AM teams from scratchEmpathetic, customer-first approach with analytical skills and structured thinkingExperience in a high-growth VC-backed SaaS environment German + English fluency Able to work from Dusseldorf 3-4 days a week (travel budget available) You've read all this way, you might as well apply! 🚀 🙌
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