BMC Helix Administrator (Remote)

As a BMC Helix Administrator (Remote) at Müller's Solutions, you will play a vital role in maintaining and optimizing our BMC Helix environments. This remote position requires extensive knowledge of the BMC Helix platform, where you will be responsible for administering system configurations, managing user access, and ensuring high availability of our service management processes. You will collaborate with technical teams and stakeholders to implement best practices and streamline operations.Key Responsibilities:Administer BMC Helix applications, including workflows, dashboards, and reports, ensuring optimal performance and reliabilityMonitor system health and performance, proactively identifying and resolving issues to minimize downtimeProvide technical support and training to end-users, facilitating the effective use of the platformManage system upgrades, patches, and configuration changes in collaboration with cross-functional teamsDocument system configurations, maintenance procedures, and best practices for future referenceAnalyze system functionalities and stakeholder needs to recommend enhancements and improvementsStay up-to-date on BMC Helix developments and contribute to the continuous improvement of our IT service management solutionsRequirementsRequirements:Bachelor's degree in Computer Science, Information Technology, or a related field3-5 years of experience in administering BMC Helix or similar IT Service Management platformsStrong knowledge of BMC Helix architecture, components, and administrationExperience with incident, problem, and change management workflows within BMC HelixExcellent problem-solving skills and the ability to work independently in a remote settingStrong communication skills to collaborate effectively with remote teams and stakeholdersBMC certifications or relevant training in ITSM are a plusPreferred Qualifications:Familiarity with scripting languages for automation (e.g., Python, Ruby)Understanding of Agile methodologies and experience in an Agile environmentExperience with integration of BMC Helix with other enterprise applicationsProven ability to mentor and train junior staffProactive approach to system optimization and user support