Director of AI Client Service & Enablement

Job DescriptionDirector of AI Client Service & Enablement At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere. This is what is all about.

We’re seeking a future team member for the role of Director of AI Client Service & Enablement to join our Treasury Services team; this role will be located in Pittsburgh, PA. Within this role, you will make an impact in the following ways:

Serve as senior lead for clients implementing and using AI solutions Provide technical expertise and guidance to clients on BNY AI solutions Ensure the success, oversight, and client enablement of AI solutions for our clients Engage to define delivery plans for the client’s AI solution ensuring client expectations are managed and metReview and lead the implementation and set-up of AI solutions by coordinating across internal and external stakeholdersManage both portfolio pipeline and specific client project plan across critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments across internal and external stakeholdersDirect and manage implementation closure, including notification to internal and external stakeholdersProvide on-going client support for AI solutionsRepresent Client Service and Client Enablement leading incidents, driving client engagement and communication related to clients using AI solutions Conduct regular meetings with clients to assess satisfaction on AI solutions and identify areas for improvement.

Communicate effectively across internal and external stakeholders, including senior leadershipPrepare and deliver internal and external training and documentation with an innovation mindsetTo be successful in this role, we’re seeking the following:

Bachelor's degree or the equivalent combination of experience (Banking/Financial/Data Science & Innovation) is required10+ years of total work experience; diverse experience in Technical Service & Operational Wholesale Banking Industry Deep understanding of AI technologies, including architecture and large language model Proven experience with cloud infrastructure, DevOps and SaaS deployment Self-motivated with proven commitment to client focus and lean thought processStrong communication skills; written, verbal, and effective listening skillsAbility to establish a new team, drive accountability and client excellenceAbility to be cross-fungible and multitask under pressure Able to adapt to changing environment and business/organizational demands Certification in Operational Excellence and/or Six Sigma a plus Proficient in Microsoft Office suite At BNY, our culture speaks for itself.

Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits And RewardsBNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey.

Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.