Booking Administrator

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.ukIf you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.Aneurin Bevan University Health Board support flexible working.Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob OverviewWe are looking to recruit an enthusiastic and well-motivated individual to join our Team in the the Therapy Services Booking Centre. This is a vital role within the Therapy Services Booking Centre and requires you to be a committed, motivated, organised, and a pro-active individual.Working as part of a team, based you will need to possess and demonstrate excellent communication skills with the ability to work under pressure and to tight deadlines.This role requires experience in working in a administrative role. You will be required to be computer literate with experience of Microsoft systems such as Outlook, Word and Excel. A good working knowledge of the Health Boards IT systems including WelshPAS is desirable.Main duties of the jobThe Therapy Services' Booking Administrator role undertakes the waiting list management and patient focused booking in accordance with WG guidelines for the departments of Weight Management, Dietetics, Occupational Therapy and Symptom Management ServiceThe ability to speak Welsh is desirable for this post; Welsh and /or English speakers are equally welcome to apply.Working for our organisationAneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.Education/QualificationEssential criteriaGood standard of education to level of GCSE or NVQ or equivalent.Knowledge of administrative procedures and systems,Evidence of continuous professional developmentDesirable criteriaCustomer service trainingKnowledge & ExperienceEssential criteriaPrevious clerical experience and administration processesExperience of dealing with the general publicDetailed knowledge of WPAS & CWSProficient in use of software packages including Microsoft Word, Excel and OutlookDesirable criteriaKnowledge of WG guidelines in relation to waiting timesUnderstanding of Health Board policies and procedures including HRSkills & AbilityEssential criteriaExcellent communication skillsPolite and professional telephone mannerEmpathy, tact and diplomacy when dealing with difficult situationsFlexible approach to the needs of the serviceAbility to work and problem solve under pressure whilst achieving targetsDemonstrate a commitment to achieving high quality standards of workAccurate and methodical in all aspects of workAbility to develop good and effective employee relationsRemain professional at all timesDesirable criteriaWelsh Language Skills.