SummaryResponsible for developing and reinforcing a customer-centric culture across different areas of the business, ensuring the correct localization and execution of the global client engagement strategy for the market to increase client acquisition, satisfaction & loyaltyJob Description Main Job Responsibilities Private Client RelationsDevelop, plan, and execute private client relations initiatives to elevate brand experience, loyalty, relationship, and desirability while amplifying top-tier clientsEstablish and maintain strong relationships with top-tier clients, consistently delivering memorable and impactful experiences that align with brand strategies(off-site event, global brand experience (Fashion Show), collaborating with 3rd party, etc.
)Proactively work with HO, other departments, and external partners to creatively plan and execute PCR activities to align client engagement strategies and directions with ensuring ROICollaborate with PSR, 3rd parties, and external partners to seek the opportunity of recruiting new high-potential clientele by delivering the brand vision and valuesSupport store teams to implement a client-oriented mindset while ensuring proper and consistent execution of all client engagement activitiesClient DevelopmentDevelop an annual in-store CRM action plan aligning with business strategies, retail objectives, and CRM targetsWork closely with HQ and other departments to plan and execute in-store events to enhance client experience, strengthen the relationship with the brand, and drive traffic in-store while managing ROIManage client treatment strategy to deliver elevated experience - personal occasions and local festivity seasonal gifting, etc.
QuaIificationUniversity Degree in Marketing or equivalent experienceAt least 8years of related experience in luxury fashion/ high-end retail / CRMFluent in EnglishCRM or GEM concept and Customer management techniquesSkillsCustomer driven orientationStrong skills in various MS Office application: Excel, PPT, WordPro-active approach to tasks and ability to manage several projects simultaneously and timely mannerExcellent communication, relationship building and customer engagement skillsJob TypeRegularStart Date2025-07-17ScheduleFull timeOrganizationBOTTEGA VENETA KOREA LLC
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
