Boutique Manager

For Those Who Seek ExcellenceJoin a community of dedicated professionals where excellence is both a given and a never-ending quest. Play your part in driving our collective success.YOUR ROLEWe are seeking a Boutique Manager that will craft a universe to deliver One Of Not Many memorable client experiences, creating fulfilling employee experience, and implementing a strong clienteling approach to drive ambitious and sustainable business results.PLAYING YOUR PARTBoutique Performance & Business DevelopmentReach quantitative and qualitative targets in line with Maison objectivesPropose, define, and guarantee the implementation of dynamic action plans to improve Boutique performance and achieve Maison goals SInitiate Boutique events and activities to boost sales and trafficBe aware of the local business environment and its impact on our sales, including the commercial activities of competitorsStrongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the BoutiqueClientelingIn collaboration with the boutique and regional teams, drive and monitor all CRM and clienteling initiativesLead by example and develop individual relationships with clients and prospectsBuild and develop the VVIP relationships and databaseTeam Management & People DevelopmentProvide to the team with a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagementCommunicate, federate, and motivate the boutique team around the strategy and vision of the MaisonDrive performance management to achieve KPI’s and perform above expectationsDesign the optimum organization, recruit the right profiles, and proactively manage talent pipeline in your boutiqueDevelop positive relationship with team by understanding and addressing individual motivation, needs and concerns. Identify and define team’s training needs and individual development plans. Execute regular role plays and on-the-spot coaching, to consistently improve individual and team performanceRepresent Brand Identity - Act As a Maison AmbassadorAdhere with Passion to the values and rituals of presentation established by the MaisonLead by example with a high degree of professionalismAct as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail communityAct as key contact person for all interactions with the Group and International HQ Boutique Operations ManagementDrive change management to ensure adoption of new tools & services Manage boutique operations in accordance with Brand and group compliance policies Ensure that all Brand and Richemont procedures are perfectly followed WHAT WILL MAKE YOU SUCCESSFUL?Prior experience in people management, and proven track record in successfully managing a team Appreciation of Luxury and passion for service and client-orientation Excellent interpersonal, communication, and problem-solving abilities Entrepreneurial spiritVacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.If this fires your imagination, we welcome your application.