Boutique Supervisor

HOW WILL YOU MAKE AN IMPACT?Jaeger-LeCoultre is looking for a Boutique Supervisor who will be supporting the boutique team at Icon Siam, Thailand. The person will report to the Boutique Manager and will be responsible for effectively building local clients and coach team to further develop sales, CRM, client service and store operations within the boutique.SALESMeet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).Regularly analyze and question missed confirmed sales with Boutique Manager, to further refine future sales projections.Organize private viewing with potential VIPs in your region.Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.Act as a reference in terms of building action plans to achieve personal targetsBRAND AMBASSADORSHIPEnsure Excellency within and outside of the boutique.Ensure maximum client welcoming, handling, and servicing.Keep learning about the products and brand and become a reference person for the Maison.Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.CUSTOMER & CRM RELATED ACTIVITIESEnsure Service Excellency within the boutique at all time and with any boutique clientsBe part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.Proactively participate of regular VIP and orders, considerate of our boutique opportunities.Ensure accurate and genuine relationship building with customers.Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.STORE OPERATIONS MANAGEMENTActively taking part in monthly (quarterly, yearly) stocktaking and quality control.Actively ensuring all measures to avoid stock discrepancies at all times.Automatic replenishment of sold timepieces and active order requests.Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.Represent boutique management during their absence.FINANCIAL & CASH REGISTER CONTROLCompliance with procedures, and with legal, fiscal and customs regulations.Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.REPORTINGEnsure timely reporting of any opportunity, incident, etc to Boutique Manager.Share new practices and ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.Proper and accurate networking among the competition, especially with neighboring boutiques.TEAMWORKShare new ideas, work related practices & knowledge with boutique’s members, office colleagues.Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).Full and complete assistance to shift colleagues during the sales ceremony.Active participation in Boutique trainings and role-plays to improve knowledge and client experience.Proactively support in on-boarding process of new boutique members.Qualifications5+ years previous experience in watches or high-value luxury product sales preferred.3-5 years of management experience with preference to high volume and/or luxury environment and the proven ability to develop and mentor staff.Good Interpersonal skills, confidence, strong solution driver, client focused and good team-playerGood Knowledge of MS OfficeFluency in Thai and English, 3rd language is a plus