Boutique Supervisor

MAIN PURPOSESupport Boutique Manager in developing and managing the team so that they can achieve sales targets through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s spirit and heritage.Ensure the implementation of operational procedures, staff training and welfare, customer service and merchandising are properly executed.Assist in execution of in-store and marketing activities.Represent as a Brand ambassador when representing the Brand at meetings, events, charityKey Responsibilitiesdinners and other work-related functions. SalesGuiding and Managing Boutique Team to develop strong sales turnover for the Store in accordance with the store strategySupervise staff to meet the turnover targets set by the Store Manager through their maximum efforts.Supervise and manage staff’s usage of discount policyAchieve key performance indicators defined by the Store Manager Staff ManagementAssist the Boutique Manager in establishing and maintaining good staff relations in order to generate high level of morale.Assist the Boutique Manager in training and developing staff effectively to their job role in order to meet the Maison’s standards and requirements.Communicate Company & Brand policies and Mgmt instructions to staff in the most objective and effective manner.Ensure adequate manpower and support to cover the shop floor operations at all times Client ManagementBe an alternative point of contact for any escalation of customer service mattersWelcome & handle the clients in the respect of Maison’s standards (In the Store, on the phone or by mail or during events), MSPAdvise, convince & ensure that each sales is handled accordinglyEnsure and determine the prospect and the follow-up with new clients (local and international)Enrich the client database using the welcome cards for client and prospectInvite Clients to activations and/or events, with post follow-up Customer Service (SAV)Take care of each case according the Maison’s standardsFollow up on each case and communicate to the Store Manager each problem Product/ Merchandise/Inventory ManagementResponsible for and ensure the proper and accurate management of stock reception & transferTake part on inventory management / stocktakeCheck that all products are correctly handled & pricedLook after the level of stocks of the accessories (catalogues, gifts, boxes, etc.) Shop MaintenanceMaintain high standards of store housekeeping in the boutiqueAssist the Boutique Manager for maintenance of fixtures, furniture, and furnishing within the boutique and inform Boutique Manager about any major maintenance work required.Ensure that boutique is in adherence to work place safety, fire and health regulations as set out by the Company. ReportingAssist the Boutique Manager in collating and preparation of various reports (Sales Turnover, Customer Analysis, etc) OthersCompliance: Respect of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.Participate actively to Store meeting organized by the Store Manager (provide feed-back, propose new ideas / actions)Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collectionsRemain informed on the business through magazines and regular store checks of the competitorsHandle any other ad hoc activities