BPO Trainer

Trainer28,000.00 - 35,000.00Lead training initiatives and shape future leaders. Ready to make your mark? Apply now and grow with OBP!Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesTo train, support and mentor associates on required skills per client requestTo assist the Training Supervisor with tasks and responsibilities related to the postTo set a timeline or training calendar cycle, which promotes increased operational efficiencyTo carry out strict process compliance on all levels within the teamTo update and review training plans that adapt to business needsTo participate and contribute on weekly, bi-weekly and monthly business review meetingsTo administer Learning and Performance Needs Analysis (LPNA) on current employeesTo conduct and develop effective training techniques or methods for new hires and existing associatesTo identify and provide essential information for the trainees' development and needsTo develop and update training curriculum through coming up with the best resolutions and applying it accordinglyTo ensure high customer satisfaction through conducting NPS surveys at a defined frequencyTo plan and provide training support and development plans for associatesTo come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accountsDesign and implement training programsEvaluate the outcomes of training sessions and maintain records of trainees’ progress and achievementsTo facilitate or manage soft skills training such as for voice and customer experienceTo design, create, review and update Process Documents, Manuals, Guides, SOP’s, Trackers and other TAD related documentation as required To design, create, review and update Training Modules, Training Videos, Exams, Activities, Surveys and Assessments and other TAD related documentation as required  RequirementsWith at least 2-years of experience in Training & Development or equivalent areaMust be a college graduate or completed at least 2-years in collegeBackground and/or experience in freight forwarding or customs brokerage is an advantageWilling to work on public holidays/festivals if scheduled/requiredAmenable to flexible work schedules and flexible working hours as determined by business need/sWorks well with time management and optimistic approach to challenging roles or tasksCarry the initiative to sustain and satisfy client relationships as well as train and develop the teamA competent team player with great grasp on the business and associate needsResolution/results oriented and can proactively propose/share process improvement ideas/insightsCollaborates well with other departments/teams but should also have the demonstrated ability to work independently with minimal supervisionEager to promote and uphold the corporate valuesWilling to be assigned for both Ortigas, Pasig City and/or Cubao, Quezon CityAvailable to start ASAP