Branch Manager

KAYAMANDIfibertime™ is a pay-as-you-go uncapped fiber internet solution designed for township markets. Users can instantly access 100mbps fiber internet from the safety of their homes without contracts or installation fees. The service is affordable, with rates starting from R5 a day, and aims to enhance the internet experience for all users.WHAT WE ARE LOOKING FOR:We’re on the hunt for a Branch Manager who’s equal parts people leader, problem solver, and community connector. You’ll manage your own fibertime™ Service Centre — driving local growth, ensuring smooth operations, and turning your area into a fibertime™ success story.This is not a sit-behind-a-desk job. You’ll be on the ground every day — coaching your team, engaging customers, resolving issues, and celebrating wins.WHAT YOU'LL DO (AND LOVE DOING):1. Sales & GrowthSet daily and weekly sales targets for your team and track progress in real time.Lead daily stand-ups to motivate your team, align focus, and share success stories.Identify hotspots in your community (schools, spaza hubs, taxi ranks) and deploy your team strategically to drive sales.Monitor top-up activity and implement initiatives to increase repeat purchases.Report key numbers (connections, sales, revenue, churn) to your Regional Manager weekly.Spot trends early — if sales dip, diagnose the cause (technical, customer, or competition) and act fast.2. Customer ExperienceBe the voice and face of fibertime™ in your community — approachable, responsive, and accountable.Handle customer queries and complaints promptly — whether in person, via WhatsApp, or through your agents.Ensure all customer data and feedback are captured accurately for service follow-up.Work with the technical and network teams to resolve outages or connection issues within SLA timelines.Proactively educate customers about top-up options, usage tips, and product upgrades.Follow up personally on any customer who reports dissatisfaction — no problem too small to fix.3. Community & Brand BuildingBuild trusted relationships with landlords, local leaders, ward councillors, and business owners.Represent fibertime™ at community events and ensure the brand is visible and respected.Coordinate local activations (e.g., door-to-door campaigns, pop-up stalls, “fiberfighter” demos).Identify brand ambassadors and influencers within the community and equip them with talking points and incentives.Keep your ear to the ground — understand what’s happening in your area and anticipate customer needs.4. Operations & AdministrationOversee branch logistics and stock control — routers, UPS units, SIM cards, uniforms, and marketing material.Maintain accurate transaction and cash records, ensuring daily reconciliations and banking where required.Ensure branch appearance meets fibertime™ standards — clean, branded, and welcoming.Submit operational reports (sales, customer issues, downtime) accurately and on time.Ensure all equipment and data systems are updated daily for visibility and audit readiness.Collaborate with network and support teams to maintain high service uptime.5. Leadership & PeopleLead, mentor, and inspire your team — creating a high-performance, “no excuses” culture.Run weekly coaching sessions to sharpen sales techniques, customer handling, and product knowledge.Identify and grow top performers by giving them more responsibility and recognition.Address underperformance quickly and constructively through clear expectations and feedback.Foster teamwork — celebrate wins, encourage collaboration, and create an environment people are proud to belong to.Ensure all staff adhere to fibertime™ values and code of conduct at all times.WHAT YOU BRING TO THE TABLE:Skills & Competencies3 -5 years’ experience in sales, retail, or field operations (FMCG or telecoms preferred).Demonstrated ability to lead a team and meet targets consistently.Strong problem-solving, communication, and conflict-resolution skills.Tech-savvy — comfortable with WhatsApp Business, spreadsheets, and CRM tools.Strong community presence and emotional intelligence.Valid driver’s license or reliable daily transport.Fluency in English and one or more local languages.WHY JOIN fibertime™?At fibertime™, we're not just laying cables—we're building futures. As part of a purpose-driven team reshaping digital access across township communities, you’ll gain:Real Impact: See your work directly improve lives in underserved areas.Growth & Challenge: We’re growing fast—bring your best and grow with us.Strong Culture: We value excellence, reliability, respect, and doing what’s right even when no one’s watching.Mission-Driven Work: Help close the digital divide, one street at a time.