Branch Operations Manager (OM)

Accountabilities Monitor operations and cost procedures as well as all related transactions and follow up on the control reports to ensure adherence to P&P.Ensure all audit notes are fully adhered to and closed in time and that no recurrence exist in future.Ensure high level of customer service including the review of complaints related to operations area and resolve such to maintain the highest level of customer satisfaction.Check and approve transactions/applications as per the granted authorities to ensure that work is error-free and adheres to P&P’s.Monitor, Carry out and handover of custody items and keys between employees in accordance to custodian matrix and related P&P.Manage and ensure functionality of security & control systems in branch and follow up on its periodic maintenance as necessary.Manage subordinates' personnel related issues and provide performance improvement opportunities aligned with work requirements.To ascertain that the branch’s employees are complying with the procedure guide on the implementation of AML/CFT legal and regulatory texts, and that the KYC forms are properly filled.To verify transfers credited to customers’ accounts, particularly electronic transfers that do not include the name of the originator (ordering customer), exceed a specified amount and do not follow a usual pattern, in view of the nature and size of the customer’s activities. To verify also the accounts in which recurrent or unusual transfers are made, and to ascertain the validity of these transfers in relation to the veracity of their sources.To give caution and attention to checks endorsed to a third party and to bank checks that are not deposited by the first beneficiary, as well as to traveler’s checks and checks issued by institutions in foreign countries, in addition to those in which the identity of the account holder is not specified.To inform the Compliance Unit about any unusual operations, and about the extent of the branch’s compliance with the required procedures. And report any doubtful transfer and any check deemed suspicious that may involve money laundering or terrorist financing operations.Job requirements:Education: Bachelor Degree in business administration or finance from a recognized university.Experience: 5 years of experience in Banking, 3 of which in branch operations.Competences:Excellent service orientation.Ability to manage people & resolve conflict.Sufficient knowledge of ABI and Central Bank P&P.