Brand Compliance Specialist (Customer Success)

Make your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS: BRAND COMPLIANCE!Sesimi is a leading software company specializing in Brand Compliance. We provide innovative solutions, including a Coop marketing tool and a Digital Asset Management system with templating capabilities, to help businesses maintain consistent brand messaging and compliance across their marketing campaigns. We are looking for a dedicated and detail-oriented Brand Compliance Agent to join our growing team in Manila.On top of your salary, here are the exciting benefits you can look forward to:This position offers the unique opportunity to work with some of the world's most iconic brands and provides a platform to enhance skills in high-standard content delivery and compliance practices.The role is based in the vibrant KMC Pasig office, offering a dynamic and collaborative work environment.The main responsibilities of a CUSTOMER SUCCESS: BRAND COMPLIANCE include:Review and evaluate advertisements for brand consistency and compliance with established guidelines, ensuring all elements adhere to the company's standards.Verify and process invoices for advertising campaigns, ensuring accuracy and adherence to budgetary requirements.Collaborate with the Canadian team to resolve any discrepancies or issues related to brand compliance, providing timely and effective communication.Utilize Excel to organize, analyze, and report on media advertising data.Stay up-to-date with industry trends and best practices in brand compliance, makingrecommendations for process improvements and sharing knowledge with the team.Highly skilled in delivering outstanding customer service through chat, email, and phoneinteractions.Proven ability to answer diverse customer inquiries, including product usage, claimssubmission, eligibility guidelines, and brand advocacy.Demonstrated expertise in handling escalated issues with professionalism and efficiency.Strong problem-solving skills, with the ability to think creatively and resolve customerconcerns effectively.Exceptional attention to detail and ability to multitask in a fast-paced environment.Ensure high proficiency in English, with the ability to clearly and effectively communicatecomplex ideas both verbally and in writing, while also understanding and interpreting a variety of written and spoken inputs.To apply, you must be an expert on the following requirements:Must have excellent English communication skills, both written and verbal, to effectively collaborate with the Australian team and other stakeholders.Must be proficient in Microsoft Excel, with a strong understanding of data analysis and reporting.Detail-oriented, with a keen eye for identifying discrepancies and ensuring brand compliance across various marketing materials.Must be able to work a night shift schedule, in order to seamlessly collaborate with the Australian team.It will also be favorable if you are knowledgeable in:Ideally, a Bachelor's degree in Marketing, Communications, Business Administration, or a related field.