Brandt Tractor Ltd is currently seeking a Service Foreman reporting to our Estevan Peterbilt location. The successful applicant for this position will be responsible to help ensure:
customer repair estimates are sent in a timely manner, customers are provided with a high level of customer service and communication, repair timelines and updates are shared with the customer, office and shop, invoicing and work in process control goals are met, warranty return cases and goodwill policy cases are supported, customer requests and resolutions are a high priority, technicians are coached, guided and mentored, technicians are managed to work efficiently while making recommendations to the Service Manager regarding technician skills and training needs.
Duties & ResponsibilitiesSupervise the work of service leadhands, service technicians and service writersResponsible for the organization of the work performed and quality controlMaintain an organized, clean work environmentCoach, advise and mentor technicians and service writersEnsure technician efficiency is obtained and maintainedCommitment to customer service excellenceCommunicate and work effectively with customers, teammates, and other branch personnelEstablish and maintain an on-call field scheduleConverse with the customers and operators on the phone, email, or in personManage costs and ensure profitability of the departmentOpen and close work orders, prepare work orders for warrantyProvide a best in class customer service experienceOther duties as required
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