Main tasksMake an initial assessment of incident, attempt to resolveRecord and track incident and problem information in a ticketing systemMonitor progress of incident resolution relative to the appropriate SLAManage the incident life-cycle, including closure and verificationParticipate in reconfiguration and installation of PC environmentFollow standard service desk procedures and processesAdvise staff on appropriate action and maintain the ownership of the incident and ensure updatesServe as liaison between staff and the technology department to resolve issues and redirect issues to the appropriate resourcesRequired profileLanguages: English + French (+ any other language would be an asset)We are looking for motivated Helpdesk:
junior level with one year experienceKnowledge in 0365 (Outlook, Excel, Windows) and hardware
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