Executive, Logistics Operations

Bridgestone is dedicated to "serving society with superior quality. " Our mission and values ensure world-class customer service and inspire us to be an outstanding corporate citizen in the communities in which we live and work. Our engineers push the boundaries of what’s possible to improve performance, safety and quality. Like you, we’re driven to be the best. And it starts with our passion for innovation. Job SummaryThis is a 1-year contract full-time position (renewable). Reporting to LSCM Manager, Malaysia and Singapore.

The incumbent will be responsible for supporting customers on order processing, liaise with 3PL for delivery efficiency, managing customer inquiries, resolving issues and ensuring customer satisfaction. Ensure the full order lifecycle—from receipt to dispatch—ensuring accuracy, on-time delivery, and compliance. Liaise with forwarder / transporter on the logistic / shipment of incoming and outgoing goods in a timely manner. ResponsibilitiesOutbound (Sales & Delivery Processing):

Coordinate with customers on order processing, liaise with 3PL(KWE) for delivery arrangements, billing to customers ensuring billing accuracy and timeliness etcServe as the primary point of contact for customers’ inquiries via phone; confirm delivery statuses and provide prompt resolutions to logistical or order-related issuesConduct detailed primary checks on sales order discounts to ensure compliance with pricing and promotional policiesPrepare daily sales performance reports for managementManage sales administration role to support sales teamCollaborate with production, quality, and logistics teams to implement corrective and preventive actionsInbound Shipment ArrivalCoordinate with 3PL(KWE) for shipment arrival from factories (Japan, Thailand, Indonesia, Taiwan, Europe and US) and to upload into Helix systemMonitor stock in-transit and maintain accurate shipment tracking databaseEnsure sales are updated regularly on incoming shipment statusCoordinate with relevant functions to resolve problems regarding deliveries, cargo damage and complaints.

Handle loss or damage and return goods if such discrepancies arise.

Direct trucking arrangement to align with sales teamAlign Good in Transit recognition with Finance prior to closingOther ad-hoc duties as and when assignedInventory ManagementLiaise with 3PL to ensure accurate inventory, good inventory control and managementResponsible for weekly stock reconciliation vs 3PL inventoryCoordinate with technical team and 3PLs regarding damages stock and scrap activitiesPrepare weekly and monthly DOT aging report for Sales/Finance/Business PlanningMonitor and review KPIs for service providers according to SLAsAnalysis and evaluation of 3PL to ensure cost optimization and effectiveness of functionProcess ImprovementIdentify opportunities to enhance customer service processes and supply chain operations, systems, and performance metricsInvestigate and resolve customer complaints and delivery issues through root cause analysisUtilize data and KPIs to monitor efficiency and implement improvements that boost productivity and customer satisfaction.

Team DevelopmentDrive the corporate values & culture program to build organization cultureRequirements Bachelor’s degree in business administration/management/supply chain management/customer service or its equivalent professional qualification Min. 2 years’ relevant experience in the logistics industry and proven track records and experience in logistics, methodologies, terminologies, and intermediary trade matters Proactive, independent, mature and responsible worker Competent in MS Excel and Word Familiarity with SAP is an advantage Must be proficient in both writing and speaking in English. Other language(s) would have added advantage.

Possess strong interpersonal and communication skills Excellent customer service level and support, with customer-oriented thinking standpoints Able to coordinate and organize meetings in an order and organized manner. High level of integrity, respect for others, persistence and passion for success. Good analytical skills Resilient and positive thinking Skills Candidate should demonstrate:

Strong business acumen with ability to drive results through others Commitment to promoting and strengthening company culture and values Customer-centric thinking, with a focus on understanding and meeting the needs of end users and customers High self-awareness and emotional intelligence Intellectual curiosity and a continuous learning mindset to support growth and agility Ability to embrace, lead, and inspire change and innovation within the organization Local contract terms onlyUnderstanding that Serving Society with Superior Quality is our heritage and our mission, and embracing our responsibility to future generations as a global leader in our industries, Bridgestone and its teammates around the world employ innovation and technology to improve the way people move, live, work and play.