Purpose: The primary purpose of an IT Technical Support Specialist focusing on hardware is toensure efficient functioning, maintenance, and deployment of hardware resources withinan organisation's IT infrastructure. Key ResponsibilitiesHardware Management: The IT Technical Support Specialist is responsible for managing and maintaining the organisation's hardware assets, including computers, servers, networking equipment, peripherals, and other devices. Hardware Maintenance: Diagnose, troubleshooting, and resolve hardware issues to ensure uninterrupted operations. This involves conducting regular maintenance, updates, and repairs to optimize hardware performance and longevity. Hardware Deployment: The specialist facilitates the deployment of new hardware resources across the organisation.
This includes configuring systems, installing necessary software, and ensuring compatibility with existing infrastructure. Inventory Control: Maintain accurate records of hardware inventory, tracking asset locations, configurations, and usage. This helps prevent asset loss, streamline procurement processes, and ensure compliance with licensing agreements. User Support: Provide technical assistance and support to end-users encountering hardware-related problems or inquiries. This involves responding to service requests, troubleshooting issues, and guiding users on proper hardware usage. Security Compliance: Enforce security protocols and best practices to safeguard hardware assets against unauthorized access, data breaches, and cyber threats. This includes implementing encryption, access controls, and security updates.
REQUIREMENTS: Matric or equivalentInformation Technology qualification NQF aligned (Higher Certificate / Diploma of Degree)N+ & A+ qualification3 Years experience in design and management of IT networks3 Years experience in the Retail Industry (Hardware Retail Advantages)Kerridge system experience (Preferrable)Experience using Microsoft 365Brights Induction (service excellence)Ability to handle pressure, strong leadership skills to manage projects & teams. Ability to communicate clearly & effectively (verbal & written) at all levels. Problem solving skills and handling all escalated and complex management queries. Planning, time management, and organisational skillsAbility to meet deadlines/milestones.
Ability to manage business expectationsAbility to coach and mentor teamsProfessional work ethicsStrong decision-making skillsHave a high level of accuracyKindly note that if you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful. We are committed to having staff that reflect the diversity of our nation we will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.
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